FREQUENTLY ASKED QUESTIONS
How long does delivery take?
Delivery times vary by destination:
• Lithuania: 1–3 business days
• EU countries: 3–7 business days
• Non-EU countries: 7–14 business days (depending on customs)
Do you ship internationally?
Yes! We ship across the EU and selected international regions. If your country is not available during checkout, email us at parts@lordai.lt.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email.
Can I collect the product myself?
No, we currently operate online only and do not offer physical collection.
Can I return a product if it doesn't fit?
Yes, you have the right to return unused, undamaged items within 14 calendar days of delivery. The product must be in original packaging.
Who covers the return shipping cost?
If the return is due to personal preference, the customer covers return shipping. If the item is defective or incorrect, we cover all return costs.
Can I return a pre-order or custom-made product?
Pre-orders and custom-built items are not returnable unless they are defective. We always inform you about estimated production times before confirming pre-orders.
Which motorcycles are your parts made for?
We manufacture components for:
• Harley-Davidson Touring models (Road Glide, Street Glide, etc.)
• HD Low Rider S / ST models
• Performance Bagger Racing bikes (RACING LINE exclusive parts)
Are these real carbon fiber parts?
Yes. We use genuine autoclave-cured carbon fiber (Twill, Forged, Kevlar) — no laminate or cheap imitation.
What's the difference between Twill, Forged, and Kevlar?
• Twill: Classic checkerboard weave
• Forged: Random marble-like pattern
• Kevlar: Colored weave (red, blue, green) with extreme strength
Do I need a professional to install the parts?
We recommend professional installation for suspension, bodywork, and exhaust parts — especially for RACING LINE components.
Are mounting accessories included?
If bolts, gaskets, or adhesives are included, it is always clearly stated on the product page.
What if the item is not in stock?
If an item is out of stock, you can place a Pre-order. We will inform you of estimated production time before confirming.
How long does a pre-order take?
From scratch: 3–5 weeks depending on production load. If the item is already queued in our production cycle, it may take only 1–2 weeks.
Do you keep products in stock?
Yes! One of LORD’S Performance strengths is keeping popular parts in stock and ready for same-day shipping. We monitor inventory and start production before depletion.